Qualitative Research Study: Lived Experiences In Post-Traumatic Stress Disorder Diagnosed Veterans Utilizing Telemedicine Treatment

Date of Award

Summer 2023

Document Type


Degree Name

Doctor of Healthcare Administration (DHA)

Committee Chair

Gail Frankle

Committee Member

David Mccurry

Committee Member

Karen Lankisch


The dissertation explored the Lived Experiences In Post-Traumatic Stress Disorder Diagnosed Veterans Utilizing Telemedicine Treatment. The intended purpose of the research was to focus on the existing literature gap concerning the lived experiences of veterans who have been diagnosed with post-traumatic stress disorder/post-traumatic stress syndrome (PTSD/PTSS) and have utilized telemedicine treatment for their diagnosis while identifying means to improve the veteran experience with the modality. Veteran lived experiences should be taken into account in order to identify ways to aid veterans in improving their mental healthcare outcomes and treatment experiences. The research question and two sub-research questions were addressed in this study through a qualitative descriptive approach. The study utilized the Theory of Planned Behavior, patient satisfaction, and engagement as a guide. A sample of veterans who utilized telemedicine as a treatment modality for their PTSD/PTSS diagnosis participated in data collection. Data collection occurred through an open-ended and multiple choice survey that was administered through Microsoft Forms. The survey data provided in-depth responses concerning the lived experiences of PTSD/PTSS telemedicine treatment satisfaction and engagement in the veteran population of Kentucky. The collected data was subjected to verbatim transcription, coding via ATLAS.ti™ (v8) software, and major theme analysis. Insight gained from the study findings contributed to the body of knowledge by providing advice and guidance to the stakeholder population (i.e., veterans, healthcare professionals, governmental organizations) concerning the future utilization of the modality to treat PTSD/PTSS in the veteran population.