A Qualitative Investigation of the Perception of Cultural Inclusion Represented in Instructional Design Received From Multinational Organizations Based in the United States

Date of Award

Fall 2023

Document Type

Dissertation

Degree Name

Doctor of Professional Studies in Instructional Design Leadership (DPS)

Committee Chair

Niccole Hyatt

Committee Member

Crissie Jameson

Committee Member

Jessie Kong

Abstract

This study used qualitative methods, collecting data from seven semi-structured interviews to understand the perception the employees had regarding their multinational organizations training and materials that were provided to them. The seven employees were in three regions, employed by different multinational organizations to show how to support employees in the cultural aspects of designing professional training and materials. At the close of the interview window, transcriptions of the recordings had coding to supply a layout that showed common themes within the seven interviews. Key findings from the interviews included the need to understand the importance of having a subject matter expert to build out the training for the specific region rather than translate it because items get lost in translation, causing a delay in implementing the new learning. Some participants preferred to learn by doing. The opportunity to collaborate and build relationships echoed through all seven interviews. Many local cultures pride themselves on being personable, and the ease of learning can be due to how the training and materials relate to them, drawing the heightened need for local cultural representation. Future research will need to investigate even deeper into the local cultural norms, the economic environment of the region in question, the educational background of the employees, the employee's language and communication styles, the workplace expectations, and the employee's aspirations.

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