Organizational Readiness for Change and Behavioral Intention: A Quantitative Study


Franklin University Dissertation Excellence Award - Nominee (Fall 2023)

Date of Award

Fall 2023

Document Type


Degree Name

Doctor of Business Administration (DBA)

Committee Chair

Todd Whittaker

Committee Member

Michael Powers

Committee Member

Dail Fields


As technology changes constantly, so does the need for organizations to adapt by promptly and effectively implementing technological improvements to gain a competitive edge. Information systems in the information technology (IT) industry are continually seeing new innovations, and business leaders must be prepared to adopt these technological options to strengthen their organizations’ information system infrastructure. This dissertation study aims to define the variables that contribute to organizational readiness for change (ORC) to determine information system implementation decisions for companies in the IT industry using a quantitative methodology and an existing decision model as the theory. Behavioral intention is the construct that measures and helps ascertain whether employees are prepared for change. Based on the Paré model, this dissertation study theorized that 10 independent variables are positively related to ORC. Following completion of the survey-based process, the analysis process used partial least squares structural equation modeling (PLS-SEM). This study should benefit the IT industry, which struggles with change management activities within its departments and organizations.