The Effect Of Trait Emotional Intelligence Training on Emotional Self-Efficacy and Universality Diverse Orientation

Date of Award

Spring 2022

Document Type


Degree Name

Doctor of Professional Studies in Instructional Design Leadership (DPS)

Committee Chair

Natalya Koehler

Committee Member

Jessie Kong

Committee Member

Bora Pajo


Currently, a diverse labor force has created a changing paradigm for organizations. The demographics of the traditional workforce has shifted to embrace a more heterogeneous mix of employees, values, and cultures of varying norms. Organizational leaders are tasked to understand employees’ well-being, perception of diversity and inclusion to guide their ability to think, act and resolve conflict in situations requiring social awareness and self-management. The study was intended to examine how trait emotional intelligence (EI), an understanding and self-perception of emotions, contributes to universality diverse orientation (UDO), the ability to view similarities and differences in others. The focus was to understand how EI training could potentially enhance emotional self-efficacy or social interpersonal skills in diverse work environments. A quantitative research method with a quasi-experimental design for a randomized control-group pre-test post-test was used with a second component of a correlational approach. Results from the study indicated a statistically significant increase existed in the pre/post trait EI assessment for the experimental group versus the control group, respectively. There was also a statistically significant increase in UDO pre/post assessment for the experimental group only. Additionally, the correlation between EI and UDO pre/post score gains was deemed statistically significant for the experimental group, however the same relationship for the control group was determined to have no statistical significance. These findings can serve as an indirect indication that the EI training had some effect on the enhancement of the participants’ emotional self-efficacy and their social interpersonal skill of managing workplace diversity and relationships.