As Franklin University shifted to all remote services in mid-March of 2020 due to COVID, our Learning Commons support services of library, academic support, and testing worked quickly to provide equitable services in an online environment. Services pivoted by offering only online tests proctored by ProctorU, moving all tutoring appointments to the online model, and a dedicated focus to of preferring library acquisitions in e-content only format.
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Darden, A. (2021). Moving Academic Support Services and Resources Online: Lessons Learned. Retrieved from https://fuse.franklin.edu/i4blog/85