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Delivering academic support to the students who need it the most is a constant challenge for the Student Learning Center. Although, we know students tend to be more successful in a course if they participate in some type of academic support (tutoring, workshop, etc.), we still see a large number of students who never seek out any type of assistance even when they are struggling. Knowing this information, the question then becomes how do we to “Mind the Gap” or connect students who need additional assistance to the academic support resources. In order to gain a better understanding the who, what, when and how often student are or are not utilizing academic support services, we analyzed information collected in the 2013 Math survey, grade reports data, and SLC academic support utilization data for the past academic year and compared it to our current marketing/publicity practices in order to identify ‘The Gap.’

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Administrative Offices, Executives, and Centers


Higher Education

Minding the Gap: Connecting Students to Academic Support Resources