Empowering Voice: A Case Study on the Impacts of Employee Resource Groups on Individual Employees' Voice Behaviors
Date of Award
Spring 2024
Document Type
Dissertation
Degree Name
Doctor of Business Administration (DBA)
Committee Chair
Michelle Geiman
Committee Member
David Mccurry
Committee Member
Susan Campbell
Abstract
This research study explores how employee resource groups (ERGs) impact individual employee voice behaviors. The study is grounded in the spiral of silence theoretical framework (Codington-Lacerte, 2020; Noelle-Neumann, 1974), with the concepts of psychological safety, social identity, social exchange, and self-efficacy explored as mediating factors. The study consists of a qualitative, single case study at an organization that recently established ERGs. Seventeen employees were interviewed, representing eleven of the organization’s twelve ERGs. Results from the study support the application of the spiral of silence theoretical framework at the individual employee level. Thematic analysis was used to identify themes in the data, which demonstrate that ERGs impact individual voice behaviors through building relationships, creating cultural change, and empowering individuals.
Recommended Citation
Rosecrans, Taylor, "Empowering Voice: A Case Study on the Impacts of Employee Resource Groups on Individual Employees' Voice Behaviors" (2024). All Doctoral Student Dissertations. 161.
https://fuse.franklin.edu/docpub/161