Evaluation of the Relationship Between Knowledge Management Process Capabilities and Organizational Performance in Laboratory Medicine Firms

Date of Award

Spring 2026

Document Type

Dissertation

Degree Name

Doctor of Business Administration (DBA)

Committee Chair

Alexander Akulli

Committee Member

Courtney Mckim

Committee Member

Meir Russ

Abstract

This study examined the relationships among knowledge management process capabilities (KMPC), organizational performance (OP), and regulatory inspection and accreditation success (RNS) in U.S.-based laboratory medicine firms (LMFs). Using a quantitative, exploratory correlational design, the research analyzed associations between KMPC and OP, KMPC and OP sub-dimensions, and OP and RNS. Following a pilot study assessing the clarity and usability of the adapted instruments, longitudinal data were collected via a questionnaire administered to medical laboratory professionals in the US-based LMF. A total of 155 participants were used for analysis and hypothesis testing in SAS. Confirmatory factor analysis and regression techniques were used to analyze the data.

Results elucidated that KMPC had a strong, positive, and statistically significant effect on OP (B = 0.84, p < .0001) and on all OP sub-dimensions. OP was also positively and significantly associated with RNS (B = 0.60, p < .0001). These findings indicate that KMPC can be leveraged by LMF leaders and policymakers to enhance organizational performance and strengthen outcomes related to regulatory inspections and accreditation. The study proposes and empirically tests a conceptual framework integrating KMPC, OP, and RNS within the LMF industry. This study adds value to the body of knowledge by focusing on KMPC’s impact on OP outcomes that drive successful regulatory inspections and accreditation among laboratory medicine firms in the United States. This study will be beneficial to US-based LMF leaders, policymakers, and educators in driving competitive advantage.

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