Ready or Not, Here They Come: Applying the Balanced Scorecard Framework in a Post-Implementation Study of Food Allergy Management Guidelines on Residential College Campuses

Date of Award


Document Type


Degree Name

Doctor of Business Administration (DBA)

Committee Chair

Andy Igonor

Committee Member

Alyncia Bowen

Committee Member

Cynthia Johanek


This exploratory, qualitative, case study focused on the post-implementation evaluation of food allergy management guidelines in higher education institutions. One in 13 children has food allergies and as the number of children diagnosed with allergies increases, the prevalence of food allergies on a college campus has also grown (FARE, n.d). In 2015, the national Food Allergy Research Education (FARE) organization launched a pilot program with 12 colleges and universities to implement voluntary food allergy management guidelines. In 2016, the initial 12-school pilot phase expanded to forty total schools. This study interviewed fourteen participants at fourteen of those institutions focusing on key aspects defined in the study’s theoretical framework that employed the stakeholder theory and balanced scorecard as interpretive frameworks. Through the identification of eight themes, this research serves to benefit higher education institutions considering implementing food allergy management guidelines. The themes discovered by this study include - facilities, dining services, tracking students with food allergies, guest experience, collaboration among departments, utilizing students with food allergies, changing the organizational culture, and relationship building.