Publication Date
March 2025
Location
Franklin University, Ross Auditorium
Start Date
3-7-2025 6:45 PM
End Date
3-7-2025 7:30 PM
Presentation Type
In-Person Poster
Abstract
A problem exists in healthcare communication; a recent study found that one in 10 patients is harmed in healthcare, and patient safety incidents are the cause of over three million deaths annually worldwide. Senior citizens are negatively affected by miscommunication in healthcare settings due to cognitive deficits, limited patient health literacy, hearing loss, and technology challenges. Nearly 80 percent of deaths were due to ineffective communication between the clinician and caregiver.
The growing need for advocacy for senior citizens and better communication between healthcare practitioners, patients, and advocates is a life-and-death situation. Etiquette-based advocacy communication using the framework of social intelligence theory will create a pathway between the advocate for a senior citizen and healthcare providers.
Recommended Citation
Phillips, J.J., "Protect Your Loved Ones (PYLO): A Framework for Etiquette Based Advocacy Communication" (2025).
Franklin University Scholarship Showcase. Paper 11.
Available at: https://fuse.franklin.edu/showcase/2025/presentations/11
Protect Your Loved Ones (PYLO): A Framework for Etiquette Based Advocacy Communication
Franklin University, Ross Auditorium
A problem exists in healthcare communication; a recent study found that one in 10 patients is harmed in healthcare, and patient safety incidents are the cause of over three million deaths annually worldwide. Senior citizens are negatively affected by miscommunication in healthcare settings due to cognitive deficits, limited patient health literacy, hearing loss, and technology challenges. Nearly 80 percent of deaths were due to ineffective communication between the clinician and caregiver.
The growing need for advocacy for senior citizens and better communication between healthcare practitioners, patients, and advocates is a life-and-death situation. Etiquette-based advocacy communication using the framework of social intelligence theory will create a pathway between the advocate for a senior citizen and healthcare providers.