Document Type
Article
Publication Date
3-16-2020
Abstract
This article discusses the benefits of the bento-box method of searching library resources, including a comparison of the method with a tabbed search interface. It then describes a usability study conducted by the Franklin University Library in which 27 students searched for an article, an ebook, and a journal on two websites: one using a bento box and one using the EBSCO Discovery Service (EDS). Screen recordings of the searches were reviewed to see what actions users took while looking for information on each site, as well as how long the searches took. Students also filled out questionnaires to indicate what they thought of each type of search. Overall students found more items on the bento-box site, and indicated a slight preference for the bento-box search over EDS. The bento-box site also provided quicker results than the EDS site. As a result, the Franklin University library decided to implement bento-box searching on its website.
College/Unit
Administrative Offices, Executives, and Centers
Academic Department
Learning Commons
Publication or Event Title
Information Technology and Libraries
Volume
39
Issue
1
DOI
10.6017/ital.v39i1.11581
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Recommended Citation
Jaffy, M. (2020). Bento box user experience study at Franklin University. Information Technology and Libraries, 39 (1) https://doi.org/10.6017/ital.v39i1.11581